Weather Reschedule Guarantee

Weather Reschedule Guarantee

Because Sometimes the Weather Has Other Plans.

Planning a party is stressful enough without having to worry about the weather.

If significant adverse weather is forecast and it is likely to materially affect your planned event, SugarFix may allow you to reschedule your booking to another available date rather than cancel it.

Our goal is simple:

If the weather ruins the date, we'll do our best to save the party.

HOW IT WORKS

If you believe the weather is likely to affect your event, contact SugarFix as soon as possible.

Where the circumstances meet the requirements of this Guarantee, SugarFix may move your booking to another available date.

To qualify:

• The booking must be confirmed and paid.

• The request must relate to significant adverse weather that is reasonably likely to materially affect the planned event.

• The request must generally be made at least 24 hours before the scheduled hire period begins.

• The new date must be available.

• The rescheduled hire must generally occur within 90 days of the original booking date.

• The Weather Reschedule Guarantee may generally be used once per booking.

WHAT COUNTS AS SIGNIFICANT ADVERSE WEATHER?

The Guarantee is intended for weather that could reasonably make the planned event impractical, unsafe or unsuitable.

Examples may include:

• Significant or persistent rain

• Severe thunderstorms

• Strong winds

• Extreme weather conditions

• Other significant weather events that materially affect the planned event

SugarFix may consider the forecast, the type of event, the equipment being hired and the circumstances of the booking when assessing a request.

A normal chance of light rain, ordinary seasonal weather or simply preferring better weather will not automatically qualify.

WHAT HAPPENS WHEN YOU RESCHEDULE?

Where SugarFix approves a weather reschedule:

Your existing booking will be transferred to the new agreed date.

Subject to availability, the same equipment and booking arrangements will be carried across.

There is no additional rescheduling fee for an approved Weather Reschedule Guarantee request.

NEW DATE AVAILABILITY

All rescheduled bookings are subject to SugarFix equipment and delivery availability.

SugarFix cannot guarantee that the same equipment will be available on the requested replacement date.

If the original equipment is unavailable, SugarFix will work with you to determine whether a suitable alternative is available.

WHAT IF THE NEW DATE HAS A DIFFERENT PRICE?

The original booking price will generally remain the applicable booking price when a weather reschedule is approved.

A weather reschedule is intended to move your existing booking, not to create a new pricing arrangement.

If the requested change involves substantially different equipment, services or circumstances, SugarFix may need to reassess the booking and any price difference before confirming the change.

WHAT IF I DECIDE I DON'T WANT THE PARTY ANYMORE?

The Weather Reschedule Guarantee is specifically intended for significant adverse weather.

It does not apply simply because:

• You have changed your mind.

• Your plans have changed.

• Your guest numbers have changed.

• You no longer want to hold the event.

• You would prefer different weather.

• The forecast contains a normal or minor chance of rain.

Ordinary customer cancellations remain subject to the SugarFix cancellation policy.

WHAT IF SUGARFIX HAS ALREADY DELIVERED?

If equipment has already been delivered or the hire period has commenced, the Weather Reschedule Guarantee may not be available.

Contact SugarFix as soon as possible if weather conditions unexpectedly deteriorate after delivery.

SugarFix will assess the circumstances and work with you where reasonably possible.

OUTDOOR EVENTS

Customers remain responsible for deciding whether their event can safely proceed.

SugarFix may recommend rescheduling where weather conditions create a reasonable safety concern, but customers should not rely solely on SugarFix to determine whether an event location is safe.

Equipment must not be used in conditions that are unsafe or contrary to the equipment's operating instructions.

IMPORTANT

The Weather Reschedule Guarantee is a customer service benefit offered by SugarFix.

It does not replace or limit any rights you may have under the Australian Consumer Law.

Where circumstances create a legal right to a refund, cancellation or other remedy, those rights continue to apply.

SugarFix reserves the right to assess each Weather Reschedule Guarantee request reasonably and consistently based on the circumstances of the booking.

OUR APPROACH

We understand that weather forecasts aren't always perfect.

We're not interested in arguing with customers over whether there is exactly a 60% or 70% chance of rain.

Where significant weather is reasonably likely to make an outdoor event impractical, and the request meets the requirements of this Guarantee, we'll do our best to move the booking and keep your party plans alive.

Bad forecast?

Don't panic. Contact SugarFix.

We'll see what we can do.

SugarFix
Email: sugarfixparty@gmail.com

This Weather Reschedule Guarantee operates alongside the SugarFix Terms & Conditions of Hire and does not replace or limit any rights available under Australian Consumer Law.