Peace of Mind Cover

Peace of Mind Cover

Customer Information & Terms

Peace of Mind Cover is an optional protection available to customers hiring eligible SugarFix equipment.

It is designed to provide customers with greater peace of mind if eligible equipment is accidentally damaged during the hire period.

It is not insurance and does not provide protection for every type of loss or damage.

1. HOW MUCH DOES IT COST?

Peace of Mind Cover costs:

15% of the applicable hire price.

Subject to a minimum charge of $10.

The Peace of Mind Cover fee is calculated on the applicable hire price for the equipment covered by the booking.

The cover must be selected and paid for before the hire period begins.

2 WHAT DOES IT COVER?

Peace of Mind Cover provides protection against qualifying accidental damage to eligible SugarFix equipment during the agreed hire period.

Where damage qualifies under the cover:

• The customer contribution is $0.

• No additional excess is payable.

• SugarFix will assess the damage and determine the appropriate repair or replacement action.

• The customer remains responsible for complying with the hire terms and using the equipment appropriately.

The purpose of the cover is to provide genuine peace of mind for accidental damage that can occur during normal party use.

3. THE $1,000 MAXIMUM PROTECTION

Peace of Mind Cover provides a maximum protection amount of $1,000.

This means SugarFix's maximum protection under the Peace of Mind Cover is limited to $1,000 for qualifying accidental damage.

The $1,000 limit applies to the applicable repair or replacement cost associated with the qualifying damage.

4. WHAT HAPPENS IF THE DAMAGE EXCEEDS $1,000?

If the cost of repairing or replacing the damaged equipment exceeds the $1,000 maximum protection amount, the Peace of Mind Cover does not provide unlimited protection.

However, the customer will receive the benefit of the cover they purchased.

Where the qualifying repair or replacement cost exceeds $1,000:

• The customer remains responsible for the amount exceeding the $1,000 protection limit.

• The Peace of Mind Cover fee already paid by the customer will be deducted from the applicable repair or replacement cost.

• No additional excess will be applied simply because the damage exceeds the $1,000 protection limit.

Example:

A customer pays $30 for Peace of Mind Cover.

Qualifying accidental damage results in a repair/replacement cost of $1,300.

The maximum protection provided is $1,000.

The $30 Peace of Mind Cover fee already paid is deducted from the remaining amount.

Customer amount payable:

$1,300 − $1,000 − $30 = $270

This ensures the customer receives a tangible benefit from purchasing Peace of Mind Cover even where the damage exceeds the maximum protection amount.

5. WHAT IS NOT COVERED?

Peace of Mind Cover does not cover:

• Theft of equipment

• Loss of equipment

• Missing equipment or accessories

• Deliberate or intentional damage

• Reckless or negligent behaviour

• Misuse of equipment

• Use of equipment contrary to SugarFix instructions

• Unauthorised repairs or modifications

• Damage occurring outside the agreed hire period

• Consumables

• Normal wear and tear

• Damage resulting from circumstances specifically excluded under the SugarFix Terms & Conditions

6. CUSTOMER RESPONSIBILITIES

Peace of Mind Cover does not remove the customer's responsibility to take reasonable care of hired equipment.

Customers must:

• Use equipment only for its intended purpose.

• Follow SugarFix instructions and directions.

• Take reasonable care of all hired equipment.

• Keep equipment secure during the hire period.

• Notify SugarFix as soon as reasonably possible if damage occurs.

• Not attempt unauthorised repairs.

• Return all equipment and accessories at the agreed time.

Failure to comply with these requirements may result in the damage being excluded from Peace of Mind Cover.

7. DAMAGE ASSESSMENT

When equipment is returned or collected, SugarFix will inspect the equipment for damage, missing items and condition.

Where damage is identified, SugarFix will assess:

• The nature of the damage;

• How the damage occurred;

• Whether the damage qualifies as accidental damage;

• Whether any exclusions apply;

• The reasonable cost of repair or replacement; and

• Whether the $1,000 maximum protection limit applies.

SugarFix may request photographs, information or other reasonable evidence where necessary to assess a claim.

8. WHAT HAPPENS IF DAMAGE IS NOT COVERED?

If damage does not qualify for Peace of Mind Cover, the customer may remain responsible for the reasonable cost of repair or replacement in accordance with the SugarFix Terms & Conditions.

This may apply where the damage results from:

• Theft;

• Loss;

• Missing equipment;

• Deliberate damage;

• Reckless behaviour;

• Misuse;

• Unauthorised repairs;

• Damage outside the hire period; or

• Another exclusion listed in this document or the SugarFix Terms & Conditions.

9. PEACE OF MIND COVER AND THE SECURITY DEPOSIT

Peace of Mind Cover and the SugarFix security deposit are separate.

The Peace of Mind Cover is an optional protection purchased by the customer.

The security deposit is held as security for the customer's obligations under the hire agreement.

Purchasing Peace of Mind Cover does not remove the requirement to provide a security deposit where one applies.

Where qualifying accidental damage is covered by Peace of Mind Cover, the customer contribution for that damage is $0.

The security deposit may still be used for matters that are not covered by Peace of Mind Cover, including theft, loss, missing items or other excluded circumstances.

10. PEACE OF MIND COVER DOES NOT REPLACE HIRE TERMS

Peace of Mind Cover operates alongside the SugarFix Terms & Conditions.

Customers remain responsible for complying with all applicable hire terms, including requirements relating to:

• Payment;

• Equipment use;

• Equipment security;

• Delivery and collection;

• Damage;

• Loss;

• Theft;

• Missing items;

• Cancellation;

• Customer responsibilities; and

• Return of equipment.

11. IMPORTANT INFORMATION

Peace of Mind Cover is designed to provide straightforward protection for qualifying accidental damage.

It is not intended to cover every circumstance in which equipment may be damaged, lost or unavailable for return.

Customers should read this document together with the SugarFix Terms & Conditions before selecting Peace of Mind Cover.

12. CUSTOMER ACKNOWLEDGEMENT

By selecting Peace of Mind Cover, the customer acknowledges that:

• They have read and understood this document.

• They understand that Peace of Mind Cover costs 15% of the applicable hire price, subject to a $10 minimum.

• They understand that qualifying accidental damage has a $0 customer contribution.

• They understand that the maximum protection provided is $1,000.

• They understand that the Peace of Mind Cover fee already paid will be deducted from the applicable repair or replacement cost where qualifying damage exceeds the $1,000 protection limit.

• They understand that theft, loss, missing items, deliberate damage, reckless behaviour, misuse and other listed exclusions are not covered.

• They understand that Peace of Mind Cover operates alongside the SugarFix Terms & Conditions.

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